FREQUENTLY ASKED QUESTIONS

1. What does your rental rate include?

All rental pricing includes courteous and friendly delivery, set-up, take-down, and pick-up of the inflatable jumper/bouncer and/or equipments. All you have to do is enjoy your day.

2. Do I need to make a deposit?

No. However, we will require a credit card to confirm your reservation.

3. What type of payment do you accept?

We accept Visa, Mastercard,or American Express credit card payments. Cash-On-Delivery (COD) is also accepted (cash only). Sorry we do not accept checks.

4. What is your cancellation policy?

Cancellation must be made within 3 days prior to your rental date, otherwise you will incur a $50 late cancellation fee.

For everyone's safety, we reserve the right to cancel your reservation at any time due to (pending) inclement weather (rain or high wind) or inaccessibility to the setup area. In these cases, you would NOT incur any cancellation fees.

5. How many users can play on the inflatable bouncer/jumper at the same time?

The maximum number of users that can use a 15', 16' or 17' inflatable bouncer/jumper/slide combo is as follows: 10 users between 3-8 years; 8 users between 9-12 years; 6 users between 13-14 years. Maximum number of users that can use the 13' or 14' Inflatable Unit is up to 8 depending on their age group. However, the maxinum number of users allowed at the same time cannot exceed the maximum weight capacity for the inflatable bouncer/jumper. Maximum individual weight cannot exceed 150 lbs.

6. What is the weight capacity for your inflatable bouncer/jumper?

The maximum weight capacity for our 15', 16' or 17' inflatable bouncer/jumper/slide units is approximately 800 lbs. The maximum weight capacity for our 13' or 14' inflatable unit is approximately 600 lbs.

7. Where can the inflatable bouncer/jumper be set up safely? Do you require an eletrical outlet?

Our bouncers can be setup indoors or on grass, bark, concrete, asphalt, carpet, wooden floor -- backyards, front yards, parks, driveways, parking lots, school yards, church yards, gyms, indoors, club houses, shopping malls, etc. The setup area can be on a slight slope with no more than a 5-degree incline (like a standard 2-car garage driveway slope on a flat street). Stakes, ropes, and/or sand bags will be used to anchor the bouncer, if needed. Canvases/tarps will also be used to protect your soft surfaces (lawns, wooden floors).

For safety purposes, we will perform an inspection of the bouncer setup area and we will not set up our bouncers anywhere we deem potentially hazardous -- including but not limited to -- near swimming pools, near or on wet areas (except for respective inflatable water slides), stairs, drop-off edges, on a slope greater than 5-degree incline, or anywhere with sharp objects nearby. Setup area must be clean, dry, firm, and clear of objects (especially sharp objects) as well as any objects protruding from the ground.

We will also require a standard 110v electrical outlet at no more than 100' away from the bouncer setup area (and away from wet areas) in order to operate the air blower. The blower runs continuously and uses approximately 15-20 cents of electricity per hour.

Sprinklers or any irrigation systems MUST be turned OFF. The inflatable bouncers must not get wet for safety and health reasons. These are DRY inflatable units by design.

8. How much space is needed for setup?

Generally, you will need at least 1 foot of extra setup space around the bouncer (including vertical clearance). For vertical clearance -- There cannot be anything overhanging the setup area: Including (but not exclusive to) branches, arbors, roofs, awnings, gutter, wires, toys, structures, etc. We reserve the right to cancel "on-site" if the setup area is not large enough, not clean, not safe, and/or does not have the necessary clearance to set up the inflatable safely as described.

9. How clean are your bouncers?

We clean and sanatize (disinfect) our bouncers before and after every use. Your safety and peace of mind is our highest priority. We treat our rentals as if they were rented for our own children. We also replace our inventory periodically to keep our bouncers new, clean and safe.

10. Are your bouncers safe and of high quality?

Our bouncers are constructed from the highest quality commercial material available. Materials used are safe, non-toxic and are flame retardant. Each bouncer also has a detachable roof or a safety roof exit for safe emergency exit in case of power failure. Roof covering and/or netting is standard on our bouncers to protect children from direct sunlight. An entrance/exit step is also standard on many of our bouncers for easy and safe access for small children. All our air blowers are UL Listed & Certified.

11. Does the bouncer have to be supervised while in operations?

Yes. You, the customer, is utimately responsible for the supervising the operation of the bouncer and safe play of the everyone using the bouncer. Safety instructions/warnings will be provided for you on or before the rental date.

12. What are your delivery and pickup times?

Depending on the routes and deliveries for that day, the delivery window is around 9AM-1PM and the pickup window is around 9AM-1PM next day. (OVERNIGHT rental is currently FREE, on special, a $25 value.)

12. Can I pickup and setup the inflatable bouncer myself?

No. We have trained staff to deliver, setup, and inspect the inflatable bouncer for proper and safe operations. Each bounce house/castle can weigh from 275-375 lbs. depending on the size and features. Safety and service is our highest priority.

14. How long can I rent the bouncers?

Our bouncer rental fees are per day (with free next day pick up). We do NOT charge you extra for renting over 4 or 5 hours for that day or next day pickup. OVERNIGHT rental is currently FREE, on special, a $25 value.

15. How far in advance should I make my rental reservation?

To ensure availability, please reserve your fun bounce at least 2-3 weeks in advance. The closer you wait until your party date, the less likely your first fun bounce choice will be available.

16. Do you have liability insurance?

Yes. We are carry general liability insurance for our inflatables rental and recreation business. For your peace of mind, please ask us for our insurance certificate. As a standard industry practice (and ALL rental businesses require this), we will also require you to sign a "liability waiver" agreement before setting up your bouncer.

17. Which areas do you serve?

We currently serve the following areas (with FREE DELIVERY/PICKUP service): San Ramon, Dublin, Pleasanton, Danville, Diablo, Blackhawk, Alamo, Livermore, Castro Valley. Please check back as we will be expanding throughout the San Francisco Bay Area and the East Bay (Contra Costra County, Alameda County).

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Fun Party Rental & Sales : We rent and sell SAFE FUN CLEAN air inflatable bounce house slide, jumpers, moon walks/bounce moonwalks moonbounce spacewalks air bouncy bouncers jumpy jump castle kid's trampolines. Also inflatables for sale at low prices & rates and discounts available. Free delivery rentals for San Ramon, Dublin, Pleasanton, Danville, Diablo, Blackhawk, Alamo, Livermore, Castro Valley, Tri-Valley. Renting delivery charges apply for areas outside our free delivery zone. (SF/San Francisco Bay Area, Contra Costa County, Northern California). Serving Zip Areas: 94583 94582 94568 94526 94528 94552 94588 94566 94506 94507 94546 94552 94550